Frequently Asked Questions:
When Will My Order Ship?
All Orders are shipped within 48 hours of confirmation, if there is an exception we will let you know via email.
I Need To Make A Return
No worries, just send us an email with your order number & the reason you are returning the item. We will issue you an RMA# and will tell you where to ship the return. Upon reciept/inspection of the item we will issue you a refund including original shipping back to the original payment method. You are responsible for paying return shipping. Returns must be made within 30 days of purchase and be in new condition.
Have an issue after 30 days with the product? See below for our Life Time Guarantee.
Do You Have A First Responder Discount?
All First Responders, Active Duty/Veterans, and Law Enforcement are able to recieve our 15% Off Service Discount. Please email your credentials to firstname.lastname@example.org to recieve the code.
How Does Your Life Time Guarantee Work?
Simple, all of our Kits are guaranteed for life. Just call or email and tell us what the problem is. We will get the replacement parts in the mail right away!
Why Is Medical Gear So Expensive?
We Use & Sell only Genuine Quality emergency supplies. Counterfeits and fakes are not built for real world use and are known to break.
Where Can I Find Information On How To Use My Kit?
Our Medical Kit Quick Reference Guide is a great place to start, but you really should seek out a First Aid/CPR Course in your area and get certified. Also sign up to our email list for monthly Tips & Tricks.
What Is A Tourniquet?
A Tourniquet is a medical device used to stop massive bleeding from a wound to an extremity (arms/legs). It works by compressing the artery in the limb, thus stopping the bleeding.
Can I Use My Belt As A Tourniquet?
This is a common misconception. A belt is not designed to be a tourniquet, and should not be relied upon during an emergency.
Can I use my Health Savings Account (HSA) OR Flex Spending Account (FSA)?
All Medical Kits and medical supplies on our website are eligable for reimbursment.